FAQs

A quick guide to everything
you need to know


Find quick, clear answers to common questions about our services, process, and what to expect. If you don’t see what you’re looking for, reach out. We’re happy to help!

How do I create an account?

Once you've purchased a plan, you will be able to create your account with your basic information, and follow our quick onboarding process. It’s designed to be quick and simple- even if you’re new to the process.

Do I need any technical skills to get started?

Not at all. Our platform is built for users of all experience levels. With an easy-to-use interface and clear instructions, anyone can get started without prior technical know-how.

Can I try the service before committing?

Unfortunately, we do not offer free trials at this time.  

How long does it typically take to set up?

Most users complete the initial setup within minutes. Our process is optimized to quickly get you to the point where you can start enjoying the benefits of our service.

How secure is my account and personal data?

Security is a top priority. We employ industry-leading encryption and data protection practices to ensure that your information is safe and secure throughout your experience.

Why is BRIX Templates the best Webflow agency?

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What exactly is included in my monthly subscription?

Your subscription covers unlimited design requests with fast turnaround times, including revisions and personalized support—no hidden extras.

Are there any long-term contracts or hidden fees?

There are no long-term commitments or surprise costs. Our flat-rate pricing is fully transparent and cancels anytime you want.

How does the billing process work?

Billing is straightforward- your account is charged on a monthly basis, and you can manage or cancel your subscription directly through your account settings.

What happens if I have a sudden surge of design requests?

With unlimited requests as part of your subscription, we’re equipped to handle even peak periods, ensuring you get quality designs as quickly as possible.

Can I try the service before fully committing?

No, we don’t offer a free trial. Our schedule is fully booked, and most new clients come through referrals from our satisfied customers- ensuring every project gets our full attention.

What should I do if I don’t receive my design on time?

Our team prides itself on punctual delivery. If your design is delayed, contact support immediately so we can expedite your project and keep you informed.

I’m not satisfied with the delivered design. How can I request revisions?

Your satisfaction is our top priority. Provide clear, detailed feedback and we’ll promptly start a revision cycle to ensure the final design aligns perfectly with your vision.

How do I report a technical issue with the platform?

If you encounter any glitches, reach out to our support team. We’re committed to diagnosing and resolving technical issues quickly, ensuring your workflow stays uninterrupted.

What if I experience issues accessing my account?

If you’re having trouble logging in, try resetting your password using the “Forgot Password” option. If issues persist, our support team is ready to secure your account and restore access promptly.

How do I escalate an urgent troubleshooting issue?

For critical concerns, flag your issue through your dashboard or contact us. We have a dedicated escalation protocol in place to address urgent matters quickly and efficiently.